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Here you will find useful resources, like FAQ, Terms of Service, Refunds, Privacy, Intelectual Property policies and more.

For technical support for our customers, please go to TECH SUPPORT PAGE.

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General

This “Terms and Conditions”, also referred to as “T&C,” “Terms & Conditions,” or “Service Agreement,” governs the relationship between YOU (“The Client”) and US (“The Service Provider”), “The Company,” “TPMP,” “TPMP.com.co,” “TPMP Digital Marketing Team,” “A7 Labs LLC,” and any other applicable variations of our name and/or DBA.

The Company refers to A7 Labs LLC, located at 705 Mermaid Dr, Deerfield Beach, FL 33441, United States. By using one or more of our services, you agree to comply with these Terms and Conditions, along with any additional terms set forth by our collaborators, third-party associates, and service providers.

We may introduce additional Terms & Conditions in relation to specific services we offer. These additional terms are an integral part of your legal agreement with us. In the event of a conflict between these Terms & Conditions and any additional terms, the latter may prevail for the specific matter in question. Final decisions regarding such conflicts will be made at The Company’s sole discretion.

We may update or modify these Terms & Conditions over time. If changes are made, we may notify you of such updates; however, we are not obligated to do so. Unless stated otherwise, modifications take effect immediately upon publication. Your continued use of our services constitutes explicit acceptance of the updated Terms & Conditions.

Certain Terms & Conditions remain in effect even after The Client ceases to use our services. These include, but are not limited to:

  • Portfolio Policy
  • File Storage Policy
  • Backup Policy
  • Information Storage Policy
  • Licenses for Use of Logo, Brand, and/or Slogan Policy

These policies cover aspects such as the use, storage, transmission, modification, sharing, processing, deletion, and posting of data that was stored on our systems during your engagement with our services.

If you do not agree with these Terms & Conditions, you must not use any of our services.

We are A7 Labs LLC, a legally registered company in the United States of America, with its Head Quarters located in Medellín Colombia.

We operate virtually across the globe. Our founders are tech enthusiasts, digital nomads, and passionate travelers. We come from the year 3025 *1*, with a mission to empower people with stable jobs while leveraging cutting-edge technology and the flexibility of remote work.

Despite our virtual operations, we maintain a physical address for legal notifications and company registration, including EIN/VAT.

*1* Marketing Strategy: Based on our mission to introduce futuristic software and AI tools, we aim to equip businesses with a cutting-edge competitive advantage.

We offer multiple points of contact to ensure seamless communication with our clients, partners, and associates. You can reach us through the Contact Page, or if you’re a customer in need of support, visit the Support Page.

Payments & Refunds

We accept all valid legal payment methods, including cash, debit and credit cards, PayPal, ACH transfers, and direct deposits.

Your payment information is processed by third-party providers that comply with Payment Card Industry Data Security Standards (PCI DSS). A7 Labs LLC and its affiliates do not store your payment details or full card information.

However, we may retain certain billing-related details, including billing address, phone number, full name, transaction ID, payment method, the last four digits of the card used, and the card issuer. This information is securely stored to ensure the protection of your privacy.

Due to the nature of our work as service providers and consultants, all projects, consultations, services, and assessments we provide are based on billable hours, software license fees, domain and hosting fees, legal fees, and other costs.

As these are intangible resources, WE DO NOT OFFER REFUNDS OR EXCHANGES. ALL SALES ARE FINAL.

By using any of our services, you agree to comply with our Use and Exploitation Policy. This policy states that until the client has completed 100% of the payment for any services, consultations, and/or contractual agreements, all materials, services, websites, applications, and work provided remain the sole property of The Company.

Clients are strictly prohibited from engaging in any commercial, promotional, marketing, distribution, sale, resale, or any other activities that generate income and/or profit using our work until full payment has been made.

Notifications

By using any of our services, you consent to receive automated notifications from our TASK APP system via email, SMS, phone calls, or any other communication method we deem necessary to contact you as our client.

Please note that our system may send multiple notifications daily, depending on the complexity of your project(s). By agreeing to use our services, you acknowledge that these notifications are an integral part of our service delivery process.

Some notifications may contain errors, whether intentional or accidental, and are not intended to be complete sentences or legally binding documents. Delivery dates, conditions, and other project details are subject to change. The most accurate and up-to-date information for your project(s) will always be available on our TASK APP system, where our staff reviews all data for accuracy and reliability.

Furthermore, by using our services, you agree to release us from any legal claims or liability arising from the use of our services and the notifications sent as part of our efforts to deliver your requested services.

By using our services, you acknowledge and agree that our system will automatically generate and send invoice notifications in your name. These notifications will be sent via email, SMS, or other communication channels as necessary to keep you informed about your billing details.

Please note that these automated notifications are part of our standard process to ensure you stay updated on your account status.

Intelectual property & File Storage

Yes, we do not retain any of the original editable files. However, upon request, we can provide you with all assets used in your project, including files, photos, audio, text, logos, brand books, brand fonts, and more.

Except for logos, trademarks, slogans, and client-protected material, all designs, sketches, flyers, websites, videos, brochures, CRMs, and other content produced for our clients remain our moral author and/or intellectual property.

We reserve the right to retain copies of all such materials indefinitely, on any storage medium, and at any location worldwide.

While you remain the owner of your content and material, ALL CLIENTS AGREE that by using any of our services and providing us with such elements, they grant us, our affiliates, partners, associates, employees, contractors, and subcontractors—including anyone who may need to work with the content for the client project(s)—an indefinite, non-revocable right to use their copyright-protected material for the purposes of the hired service(s), consultation, projects, and/or for inclusion in our portfolio of completed projects.

Due to the nature of our services, we keep backup copies of our work in multiple locations worldwide. Some of these backups may be stored as RAR/ZIP/GZ file archives, which makes it impossible to scan folders individually for specific files. These backups also contribute to our portfolio and company digital assets.

By using one or more of our services, the end user agrees that files we store will not be deleted.

Cyber Security 
HIPAA 
PCI 

Yes! We have strict protocols in place to protect, secure, and restrict access to our clients’ information. This includes firewall policies, IP content restrictions, user-level access permissions, virus and malware scanning, and may also include encryption to further safeguard your data.

We take account security very seriously and make multiple efforts to protect our clients’ accounts. For that reason, we recommend the following:

  1. When switching from other service providers to us, change passwords and disable users before ending contracts.
  2. Account security is the client’s responsibility. Ensure you use strong and difficult passwords that are unrelated to personal information (e.g., birth dates, residential address, pet names). The more random and alphanumeric a password is, the better.
  3. Never open sensitive accounts on public devices.
  4. We recommend using 2FA (Two-Factor Authentication) and Login Alerts whenever possible.
  5. If accounts are connected to your social profiles, ensure that only you have access to those sites.
  6. Do not install any software or open unexpected email attachments, even if they come from contacts or friends.

The company is not liable or responsible for any failure to follow these recommendations that might result in account hacking or data loss.

While our systems uphold ultra-high standards of security, we are not currently HIPAA compliant.

While our systems uphold ultra-high standards of security, we are not currently PCI compliant. However, the payment systems we integrate, such as Stripe and PayPal, are PCI compliant.

In order to ensure the stability, security, and reliability of our services, protect information, safeguard our revenue sources, prevent dishonest practices, and ensure that services are properly provided to our clients, WE DO NOT PROVIDE CLIENTS WITH ACCESS to hosting accounts, cPanel, WHM, core control, WordPress admin access, CRM admin access, or any script/app/control panel access, unless specifically stated otherwise.

Clients will not be granted access to such systems, applications, and/or control interfaces, including SSH, FTP, Telnet, Console, Debug, etc.

Web Design Terms and Conditions

The website design service is intender for companies or individuals who need an online presence. Comes integrated with the addons to make the service work. It’s contracted for periods of 12, 24, 36 and 48 months. The days start counting since the day service starts.

The domain names are registered for periods of 12, 24, 36 and 48 months depending on the final agreement. And it’s subject to the following conditions:

  1. Domain names must reflect as accurate as possible the name of the company or individual it represents.
  2. Domain name availability may vary depending on chosen name. We provide .COM domains, other domains are subject to additional fees related to the Domain Name cost and the period contracted.
  3. If we register the domain name, the client can request a Domain Name Transfer, this can only be done 20 days prior to, on renovation/expiration dates or after domain expiration and redemption period.
  4. Domain transfers might have additional cost depending on the receiving provider.
  5. Domain Names are managed by third party services and on time renewal is client responsibility. The company, us, affiliates, parters, providers and any joint partie(es) assumes no responsibility and/or any type of liability, weather it’s legal, civil and commercial for loss of domain name if client is unable to renew it, it enters redemption period or if its acquired by a third party.
  6. Domain Names must not infringe third party copyrights, branding names, brand slogans, and other protected material. For example, trying to imitate another entity for whatever reason is not allowed.
  7. Domain names cannot be similar to existing brands or companies in order to confuse the end user, commit fraud, send messages as the company or any other pishing activities. For example:  facebookmail.com,  facebooktechsupport.com, amazoncustomerhelp.com, etoroweb.com – Genrally, any domain name that contains the words and/or name of an existing company who’s use you have not been granted permission by their part is a domain we will not register and/or delete. No refunds or credits shall be issued if the domain name violates the policy described here.

We provide the necessary hosting space according to technical assessment of website needs, this may vary from case to case. It can go from 10GB to 100B on shared hosting servers. Dedicated Servers will have different capacity based on configuration, redundancy requirements and application needs. Hosting Services are subject to these general rules.

  1. The provided capacity delivered to clients is 50% for website essential files such as text, source code, images, downloadable files like e-books, emails and attachments, uploaded documents for APPs and CRMs systems, site MySQL databases, databases of other sources, and including other necessary content not listed here that is essential for the functioning of the website. The other 50% of space is dedicated for site back-up files.
  2. File upload limit may vary depending if it’s a shared server or dedicated server, file upload limit is 75mb for web upload. Videos and photos uploaded via FTP have a 2GB limit.
  3. It’s not allowed to upload installers, executables, malicious code and scripts, sharing of any video series, tv series, movies, games, software that requires license and in general any digital assets and/or files who you don’t have explicit permission from the creators to share, sell, re-sale.
 

We are friendly with cold outreach email campaign software, however, to comply with Anti-SPAM laws and regulations, email sending is subject to the following rules.

  1. On shared servers, clients cannot send more than 350 emails every 24 hours. Accounts that exceed this limit might be suspended automatically by the SPAM prevention software, domains or IP addresses blacklisted. 
  2. Clients shall not send any email containing any type of scam, phishing, malicious code, impersonating another person or entity, inviting to engage in unlawful activities, criminal activities, sale of forbidden or restricted merchandise and drugs. Gun sales and gun marketing email sending might vary depending on local laws, for such cases, client should provide proof that he has full authorization to promote and/or sell guns.   
  3. All senders are required to list their physical address at the footer of every email and unsubscribe links.
  4. All emails should be acquired legally, some jurisdictions forbid the purchasing of email databases. While some are publicly available on the internet, we suggest you check your local laws.

All websites and CRM systems done by the company MUST include this text on the bottom right corner of the site: 

  1. “Developed & Designed by TPMP Digital Marketing Team, a brand of A7 Labs LLC”.
  2. The text MUST contain this link: https://tpmp.com.co, and BEST SEO Practices.
  3. Any website that deletes this link will be excluded from all active contract with client, client and clients will loose/void their warranty and contract with the company terminated if the footer “done by” text is removed, altered, modified, changed in any way shape or form. Violation of this policy excludes the client to receive and/or be entitled to any refund in cash, credit, voucher, any way shape or form or refund will be denied.
  4. No Appeal is allowed if we find out that the text has been changed, modified partially or totally.
  5. If Footer Author Policy violations is found, and contract is terminated for violating such terms, no file will be sent to client. Including, but not limited to any source code. themes, plugins, custom developments, application flow-charts, CRM charts, scripts, backups, database files. The only documents that can be claimed by are email files and email attachments. 

Tech Support & Response time frames

We classify and triage requests by the following levels:

  • Low:
    • Normal inquiries.
    • Information requests.
    • Account questions.
    • Billing information and requests.
  • Medium
    • Changes on platforms that affect operations.
    • Update contact information on sites and apps.
    • Social media.
  • High
    • User login issues.
    • Website issues.
    • CRM Issues.
    • Warranty requests.
  • Urgent
    • System issues.
    • Website and apps service level.
    • Typos or misleading communication posted on any platform.
    • Servers and/or sites are not working. 

We strive to provide a fast response to any customer inquiry, this means we commit to provide a response time of 24 to 48 hrs on business days. And up to 72 hrs. Please note that some support requests might take longer once received, depending on the complexity of the issue, on all cases you will hear from a human via email letting you know what happened, what’s being done and an estimated time for the fix.

Real Estate Video Service Agreement

The present document constitutes the Service Agreement (“AGREEMENT”) for the production of audiovisual pieces on real estate. This AGREEMENT is entered into between THE CLIENT, Natural or Legal Person, acting on their own behalf and/or as a representative, and TPMP, Digital Marketing and AudioVisual Production Agency.

THE CLIENT and TPMP will be governed by this and other applicable policies.

TPMP will create audiovisual and graphic material on the property(ies) provided by THE CLIENT for the contracted work. Using high technology and various methods, TPMP will deliver to THE CLIENT the final product, a video (THE VIDEO), for commercial promotion of the property(ies) required by THE CLIENT, for sale or rent.

After THE CLIENT’s requirements are approved, TPMP will send an invoice. This invoice includes a non-refundable advance payment term of 50% of the contracted value upon acceptance of the terms.

THE CLIENT acknowledges being authorized to film on the properties and grants TPMP and its affiliates the necessary permissions to film, record, photograph, and capture images of the property(ies) to be promoted through the video.

TPMP will send THE CLIENT a USB drive with the finished product, THE FINAL VIDEO, with a limited license for the use and commercial promotion of the property(ies). The final product, THE VIDEO, includes the logos of the client and TPMP as the audiovisual producer. TPMP will also deliver the raw files under the intellectual and material authorization license of TPMP.

TPMP receives an indefinite-term license from THE CLIENT to record, film, edit, store, and distribute THE VIDEO, its raw pieces, new versions, and intellectual property-protected material belonging to THE CLIENT, as well as individuals present in the property(ies).

TPMP’s obligation to THE CLIENT is the timely and professional delivery of the audiovisual pieces, THE FINAL VIDEO (which may include audio), unless express conditions arise where THE CLIENT fails to provide and/or manage the necessary access permissions for TPMP’s personnel to the property(ies) to be filmed.

THE CLIENT confirms having the necessary, unrestricted permissions from the owner(s) and/or occupants of the property(ies) for filming, recording, and editing required for the delivery of THE FINAL VIDEO. The owner(s), resident(s), are informed that all copyright and intellectual property rights to THE FINAL VIDEO and unpublished material, photographs, and all recordings, among others, belong to TPMP and its affiliates. THE CLIENT cannot make claims of intellectual or material authorship, copyright, or license over material produced by TPMP.

If THE CLIENT modifies the dates for filming with less than 72 hours before the initially agreed-upon date, TPMP will send an additional invoice for 25% of the agreed-upon value. This must be paid prior to the start of filming.

TPMP may edit, modify, and indefinitely store the unpublished material and THE FINAL VIDEO in any medium it deems necessary. TPMP also reserves the right to use this material in any physical or digital medium for purposes it deems necessary, marketing, public relations, content promotion, content offering, among others, at TPMP’s complete discretion, without any time or usage limitations.

THE CLIENT shall not directly and/or indirectly request TPMP’s personnel and affiliates for tasks outside the company, indirectly hire TPMP’s personnel for any type of function outside the agreed-upon scope, and/or suggest jobs outside of this agreement. This includes the prohibition of economic compensation and/or any type of extra benefit not communicated to TPMP that THE CLIENT wishes to provide to its personnel.

The parties agree to the clauses of this document, and their relationship is governed by this and other applicable policies. In case of disputes and/or if a clause is not valid, the others will continue to be valid, as well as TPMP’s internal policies.

 

 

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